Reference

How wtfwin Handles Your Personal Information

This Privacy Policy covers exactly what data we collect when you open an account, make a deposit via GCash, Maya or InstaPay, and use the platform — and what we do with it.

Account data protectedGCash & Maya transaction handlingInstaPay transfer recordsYour right to access or delete dataDirect contact path for privacy requests
wtfwin How wtfwin Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use SSL encryption on every page and every transaction, including GCash and InstaPay deposit flows. Your account session is protected by one-time PIN verification at login, so access from an unrecognised device triggers an additional check before anything moves. Cookies on the platform remember your session state and language preference — they do not track you across unrelated sites. You can clear cookies through your browser settings at any time without losing your account data.

Encryption on All Transfers

SSL encryption covers your GCash, Maya and InstaPay transactions end to end. Payment data is passed to the processor over a secured channel and never stored in plain text on our side.

OTP Login Verification

Every new device login requires a one-time PIN sent to your registered mobile number. This step blocks unauthorised access even if someone has your password.

Cookie Scope and Control

We use session cookies to keep you logged in and functional cookies to remember your deposit method preference. No cross-site advertising cookies are placed without your consent.

Data Retention and Deletion

We hold your account data for the period required by applicable regulations. Once that period passes and your account is closed, you may request full deletion through our support team.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Privacy requests — data access, correction or deletion — go through our support team. Send your request with your registered account email and we will respond within the timeframe required by applicable rules. Live chat is the quickest path; email works for detailed written requests that need a paper trail.

Live Chat Open the chat widget from any page while logged in. Describe your privacy request and our team will direct it to the right handling process.
Email Support Send your request to our support email with your registered account details. Email is the preferred channel for formal data-access or deletion requests.
Account Settings Some data updates — like correcting your registered mobile number linked to GCash or Maya — can be initiated directly inside your account profile section.

What You Asked About This Privacy Policy

These are the questions we actually receive about data handling, account privacy and your rights as someone using the platform from the Philippines. If your question is not here, live chat or email will get you a direct answer.

We collect your name, email address, mobile number and the payment method you register — GCash, Maya or InstaPay. Identity verification may require a valid government-issued ID.

We store the transaction reference and your registered e-wallet number to process withdrawals. Full GCash or Maya account credentials are handled by the payment processor, not stored on our servers.

Yes. Send a data-access request via email or live chat with your registered account email. We will compile and send your data summary within the period required by applicable rules.

Contact our support team through live chat or email and submit a deletion request. We will process it after confirming your identity and checking any legal hold requirements on transaction records.

Only where legally required or where necessary to process your GCash, Maya or InstaPay transaction. We do not sell your personal information to advertisers or unrelated third parties.

Cookies keep your session active and remember your deposit-method preference. You can clear or block them in your browser settings at any time without losing access to your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.