Getting Your Balance Back to Your Wallet
Withdrawals go to the same e-wallet linked to your account — GCash, Maya, or InstaPay. Head to the withdrawal section in your cashier, enter the amount you want to cash out, and confirm the destination wallet number. If your account has not been verified yet, the system will prompt you to complete that step first. Keep the wallet number accurate — a
mismatch adds a delay while our team checks the details. Once submitted, the request moves through our processing queue and lands in your e-wallet when cleared.
- Go to Withdrawals — Open the cashier and select the withdrawal tab — the form shows your linked e-wallet as the default destination.
- Enter the Amount — Type the amount you want to withdraw and confirm it matches what is available in your balance.
- Verify Your Identity — If account verification is still pending, complete it before the withdrawal can proceed — this step protects your funds.
- Confirm and Submit — Submit the request. You will receive a notification when the funds land in your GCash, Maya, or InstaPay wallet.